SHIPPING

GENERAL

Free Shipping is available for all destinations once a minimum order level -different for each destination – has been reached.

All shipping is sent via Australia Post with Tracking either as a Standard or Express delivery. Orders to destinations outside Australia are handed across to Customs and then the Postal Service of the destination country.

The delivery times shown are estimates provided by Australia Post and may vary during different periods and for varying reasons.

TRACKING YOUR ORDER

Once your order has been packed and sent, you will receive a delivery confirmation email with a tracking link. Click on this link to track your order.

The status is updated with each scan of your parcel’s location. The status will also show if an “Attempted Delivery” was made & nobody was available to accept delivery or the address was incorrect and delivery was unable to be made.

LOST OR RETURNED GOODS

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. We are not liable for any costs associated with re-sending an order due to delivery address details being incorrect.

If you request for your parcel to be left in a safe place by the courier we are not liable for any lost deliveries.

AUSTRALIA

Free Delivery for orders with a value over AUD$50

USA

Free Delivery for orders with a value over AUD$75

New Zealand

Free Delivery for orders with a value over AUD$50

Canada

Free Delivery for orders with a value over AUD$75

Japan

Free Delivery for orders with a value over AUD$75

UK

Free Delivery for orders with a value over AUD$75

Ireland

Free Delivery for orders with a value over AUD$75

Most Euro Zone Countries

Free Delivery for orders with a value over AUD$75

* Free Shipping is also available for many other Countries with delivery options for each Country shown at Check-out.

DETAILED SHIPPING INFORMATION

FREE DELIVERY via Australia Post where purchased value is over AUD$50

FREE EXPRESS DELIVERY via Australia Post where purchased value is over AUD$75

Standard Delivery 5 to 10 Business Days
Express Delivery 1 to 3 Business Days

Contiguous USA

Delivery via Amazon Logistics when stock is available.

Standard Delivery 4 to 5 Business Days
Expedited Delivery 2 to 3 Business Days

Please Note! Some States are further from Amazon Logistics locations and may have longer delivery times.

Alaska, Hawaii & Puerto Rico

Delivery via Amazon Logistics when stock is available.

Standard 7 to 10 Business Days
Expedited delivery is not available to these locations

US Territories
American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands

Delivery via Amazon Logistics when stock is available.

Standard 7 to 10 Business Days
Expedited delivery is not available to these locations

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will ship from our stock in Sydney, Australia.

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$25

FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 3 to 5 Business Days
Expedited Delivery 1 to 2 Business Days

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$25

FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 4 to 5 Business Days

Expedited Delivery 2 Business Days

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 5 to 10 Business Days

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

Germany

France

Italy

Spain

Austria

Belgium

Bulgaria

Cyprus

Czech Republic

Denmark

Estonia

Finland

Greece

Hungary

Ireland

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Sweden

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

FREE DELIVERY with tracking + signature for Orders with a value over AUD$75

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 8 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

Unfortunately, it is not possible to send parcels from Australia to Guatemala at this time.

All deliveries to Guatemala are being returned by Guatemala Post and no further deliveries are being accepted into the country.

Hopefully, this situation will change for the better in the near future.

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 10 to 15 Business Days

Express Delivery 5 to 7 Business Days

Deliveries sent from Sydney, Australia.

Due to issues with Mexico Postal Services we can only deliver using premium DHL services, which ensures very fast and safe delivery.

FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$150

DHL Door-To-Door Delivery 4 to 6 Business Days

We subsidize all DHL delivery costs below the free threshold

FREE DELIVERY with tracking + signature for Orders with a value over AUD$50

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$100

Standard Delivery 5 to 8 Business Days

Express Delivery 3 to 4 Business Days

Deliveries sent from Sydney, Australia.

Due to issues with Philippines Postal Services caused by COVID we can only deliver using premium DHL services, which ensures very fast and safe delivery.

FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$200

DHL Door-To-Door Delivery 4 to 6 Business Days

We subsidize all DHL delivery costs below the free threshold

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Bangladesh

Brunei Darussalam

Cambodia

Fiji

Kiribati

Laos

Macao

Marshall Islands

Micronesia

Myanmar (Burma)

Nauru

Nepal

New Caledonia

Northern Mariana Islands

Pakistan

Palau

Papua New Guinea

Pitcairn

Samoa

Solomon Islands

Sri Lanka

Timor Leste

Tokelau

Tonga

Tuvalu

Vanuatu

Wallis and Futuna

American Samoa

Cook Islands

French Polynesia

Niue

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

 

Do you guarantee the delivery times?

No – in almost all cases we prepare and send out the goods on the day that the order is received (excluding Saturday and Sunday & Public Holidays) but we cannot guarantee the performance of the delivery services we use.

Deliveries within Australia can be one or two days late, so please wait a day or two before contacting us about late deliveries.

Deliveries via Amazon Fulfillment to Japan, Germany, UK and USA sent from the stock we hold in those countries can (rarely) be one or two days late, so please wait one day before contacting us about late deliveries.

International Airmail deliveries to all other Countries will be Trackable.

 

What happens if I do not receive my delivery?

You do not have to worry – once we have confirmed the delivery is lost we will either send you a replacement delivery or process a full refund according to your wishes. Fortunately, this rarely happens.