SHIPPING
GENERAL
Free Shipping is available for all destinations once a minimum order level -different for each destination – has been reached.
All shipping is sent via Australia Post with Tracking either as a Standard or Express delivery. Orders to destinations outside Australia are handed across to Customs and then the Postal Service of the destination country.
The delivery times shown are estimates provided by Australia Post and may vary during different periods and for varying reasons.
TRACKING YOUR ORDER
Once your order has been packed and sent, you will receive a delivery confirmation email with a tracking link. Click on this link to track your order.
The status is updated with each scan of your parcel’s location. The status will also show if an “Attempted Delivery” was made & nobody was available to accept delivery or the address was incorrect and delivery was unable to be made.
LOST OR RETURNED GOODS
It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. We are not liable for any costs associated with re-sending an order due to delivery address details being incorrect.
If you request for your parcel to be left in a safe place by the courier we are not liable for any lost deliveries.
AUSTRALIA
Free Delivery for orders with a value over AUD$35
USA
Free Delivery for orders with a value over AUD$50
New Zealand
Free Delivery for orders with a value over AUD$50
Canada
Free Delivery for orders with a value over AUD$75
Japan
Free Delivery for orders with a value over AUD$75
UK
Free Delivery for orders with a value over AUD$75
Ireland
Free Delivery for orders with a value over AUD$75
Most Euro Zone Countries
Free Delivery for orders with a value over AUD$75
* Free Shipping is also available for many other Countries with delivery options for each Country shown at Check-out.
DETAILED SHIPPING INFORMATION
FREE DELIVERY via Australia Post where purchased value is over AUD$35
FREE EXPRESS DELIVERY via Australia Post where purchased value is over AUD$50
Standard Delivery 5 to 10 Business Days
Express Delivery 1 to 3 Business Days
Contiguous USA
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$25
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 4 to 5 Business Days
Expedited Delivery 2 to 3 Business Days
Please Note! Some States are further from Amazon Logistics locations and may have longer delivery times.
Alaska, Hawaii & Puerto Rico
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
Standard 7 to 10 Business Days
Expedited delivery is not available to these locations
US Territories
American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
Standard 7 to 10 Business Days
Expedited delivery is not available to these locations
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$25
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 3 to 5 Business Days
Expedited Delivery 1 to 2 Business Days
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$25
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 4 to 5 Business Days
Expedited Delivery 2 Business Days
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 5 to 10 Business Days
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
Germany
France
Italy
Spain
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 8 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Unfortunately, it is not possible to send parcels from Australia to Guatemala at this time.
All deliveries to Guatemala are being returned by Guatemala Post and no further deliveries are being accepted into the country.
Hopefully, this situation will change for the better in the near future.
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 10 to 15 Business Days
Express Delivery 5 to 7 Business Days
Deliveries sent from Sydney, Australia.
Due to issues with Mexico Postal Services we can only deliver using premium DHL services, which ensures very fast and safe delivery.
FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$150
DHL Door-To-Door Delivery 4 to 6 Business Days
We subsidize all DHL delivery costs below the free threshold
FREE DELIVERY with tracking + signature for Orders with a value over AUD$50
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$100
Standard Delivery 5 to 8 Business Days
Express Delivery 3 to 4 Business Days
Deliveries sent from Sydney, Australia.
Due to issues with Philippines Postal Services caused by COVID we can only deliver using premium DHL services, which ensures very fast and safe delivery.
FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$200
DHL Door-To-Door Delivery 4 to 6 Business Days
We subsidize all DHL delivery costs below the free threshold
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Bangladesh
Brunei Darussalam
Cambodia
Fiji
Kiribati
Laos
Macao
Marshall Islands
Micronesia
Myanmar (Burma)
Nauru
Nepal
New Caledonia
Northern Mariana Islands
Pakistan
Palau
Papua New Guinea
Pitcairn
Samoa
Solomon Islands
Sri Lanka
Timor Leste
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis and Futuna
American Samoa
Cook Islands
French Polynesia
Niue
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Do you guarantee the delivery times?
No – in almost all cases we prepare and send out the goods on the day that the order is received (excluding Saturday and Sunday & Public Holidays) but we cannot guarantee the performance of the delivery services we use.
Deliveries within Australia can be one or two days late, so please wait a day or two before contacting us about late deliveries.
Deliveries via Amazon Fulfillment to Japan, Germany, UK and USA sent from the stock we hold in those countries can (rarely) be one or two days late, so please wait one day before contacting us about late deliveries.
International Airmail deliveries to all other Countries will be Trackable.
What happens if I do not receive my delivery?
You do not have to worry – once we have confirmed the delivery is lost we will either send you a replacement delivery or process a full refund according to your wishes. Fortunately, this rarely happens.