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SHIPPING
(Full Tracking on most Orders)
Free Delivery for orders with a value over AUD$15
Australia
USA
Japan
Euro Zone Countries
Free Delivery for orders with a value over AUD$50
New Zealand
Free Delivery for orders with a value over AUD$100
China
Canada
India
Mexico
Singapore
Brazil
Switzerland
South Africa
South Korea
UAE
and many other countries
Free Delivery for orders with a value over AUD$150
Norway
Chile
Qatar
United Arab Emirates
Israel
and several other countries
All Delivery options for each Country shown at Check-out
DETAILED SHIPPING INFORMATION
Australia
FREE DELIVERY via Australia Post where purchased value is over AUD$15
FREE EXPRESS DELIVERY via Australia Post where purchased value is over AUD$50
Standard Delivery 5 to 7 Business Days
Express Delivery 1 to 3 Business Days
USA
Contiguous USA
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 4 to 5 Business Days
Expedited Delivery 2 to 3 Business Days
Please Note! Some States are further from Amazon Logistics locations and may have longer delivery times.
Alaska, Hawaii & Puerto Rico
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
Standard 7 to 10 Business Days
Expedited delivery is not available to these locations
US Territories
American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
Standard 7 to 10 Business Days
Expedited delivery is not available to these locations
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
Japan
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 3 to 5 Business Days
Expedited Delivery 1 to 2 Business Days
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
Euro Region
FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15
FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50
Standard Delivery 4 to 5 Business Days (can be longer for some countries)
Expedited Delivery 2 Business Days (not available to all countries)
If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.
United Kingdom
Germany
France
Italy
Spain
Austria
Belgium
Bulgaria
Cyprus
Czech Republic
Denmark
Estonia
Finland
Greece
Hungary
Ireland
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Sweden
Brazil
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Canada
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
China
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 8 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Guatemala
Unfortunately, it is not possible to send parcels from Australia to Guatemala at this time.
All deliveries to Guatemala are being returned by Guatemala Post and no further deliveries are being accepted into the country.
Hopefully, this situation will change for the better in the near future.
India
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 10 to 15 Business Days
Express Delivery 5 to 7 Business Days
Deliveries sent from Sydney, Australia.
Mexico
Due to issues with Mexico Postal Services we can only deliver using premium DHL services, which ensures very fast and safe delivery.
FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$150
DHL Door-To-Door Delivery 4 to 6 Business Days
We subsidize all DHL delivery costs below the free threshold
New Zealand
FREE DELIVERY with tracking + signature for Orders with a value over AUD$50
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$100
Standard Delivery 5 to 8 Business Days
Express Delivery 3 to 4 Business Days
Deliveries sent from Sydney, Australia.
Philippines & various Islands
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Bangladesh
Brunei Darussalam
Cambodia
Fiji
Kiribati
Laos
Macao
Marshall Islands
Micronesia
Myanmar (Burma)
Nauru
Nepal
New Caledonia
Northern Mariana Islands
Pakistan
Palau
Papua New Guinea
Philippines
Pitcairn
Samoa
Solomon Islands
Sri Lanka
Timor Leste
Tokelau
Tonga
Tuvalu
Vanuatu
Wallis and Futuna
American Samoa
Cook Islands
French Polynesia
Niue
Singapore
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Switzerland
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
All Other Countries
FREE DELIVERY with tracking + signature for Orders with a value over AUD$100
FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175
Standard Delivery 6 to 12 Business Days
Express Delivery 4 to 6 Business Days
Deliveries sent from Sydney, Australia.
Do you guarantee the delivery times?
No – in almost all cases we prepare and send out the goods on the day that the order is received (excluding Saturday and Sunday & Public Holidays) but we cannot guarantee the performance of the delivery services we use.
Deliveries within Australia can be one or two days late, so please wait a day or two before contacting us about late deliveries.
Deliveries via Amazon Fulfillment to Japan, Germany, UK and USA sent from the stock we hold in those countries can (rarely) be one or two days late, so please wait one day before contacting us about late deliveries.
International Airmail deliveries to all other Countries will be Trackable.
What happens if I do not receive my delivery?
You do not have to worry – once we have confirmed the delivery is lost we will either send you a replacement delivery or process a full refund according to your wishes. Fortunately, this rarely happens.