SHIPPING

(Full Tracking on most Orders)

Free Delivery for orders with a value over AUD$15

Australia

USA

Japan

Euro Zone Countries

Free Delivery for orders with a value over AUD$50

New Zealand

Free Delivery for orders with a value over AUD$100

China

Canada

India

Mexico

Singapore

Brazil

Switzerland

South Africa

South Korea

UAE

and many other countries

Free Delivery for orders with a value over AUD$150

Norway

Chile

Qatar

United Arab Emirates

Israel

and several other countries

All Delivery options for each Country shown at Check-out

DETAILED SHIPPING INFORMATION

Australia

FREE DELIVERY via Australia Post where purchased value is over AUD$15

FREE EXPRESS DELIVERY via Australia Post where purchased value is over AUD$50

Standard Delivery 5 to 7 Business Days
Express Delivery 1 to 3 Business Days

USA

Contiguous USA

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15

FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 4 to 5 Business Days
Expedited Delivery 2 to 3 Business Days

Please Note! Some States are further from Amazon Logistics locations and may have longer delivery times.

Alaska, Hawaii & Puerto Rico

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15

Standard 7 to 10 Business Days
Expedited delivery is not available to these locations

US Territories
American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, U.S. Virgin Islands

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15

Standard 7 to 10 Business Days
Expedited delivery is not available to these locations

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

Japan

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15

FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 3 to 5 Business Days
Expedited Delivery 1 to 2 Business Days

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

Euro Region

FREE DELIVERY via Amazon Logistics where purchased value is over AUD$15

FREE EXPEDITED DELIVERY via Amazon Logistics where purchased value is over AUD$50

Standard Delivery 4 to 5 Business Days (can be longer for some countries)

Expedited Delivery 2 Business Days (not available to all countries)

If the items you have ordered are not available from stock we are holding in Amazon Fulfillment we will contact you before shipping from our stock in Sydney, Australia.

United Kingdom

Germany

France

Italy

Spain

Austria

Belgium

Bulgaria

Cyprus

Czech Republic

Denmark

Estonia

Finland

Greece

Hungary

Ireland

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Sweden

Brazil

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

Canada

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

China

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 8 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

 

Guatemala

Unfortunately, it is not possible to send parcels from Australia to Guatemala at this time.

All deliveries to Guatemala are being returned by Guatemala Post and no further deliveries are being accepted into the country.

Hopefully, this situation will change for the better in the near future.

India

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 10 to 15 Business Days

Express Delivery 5 to 7 Business Days

Deliveries sent from Sydney, Australia.

Mexico

Due to issues with Mexico Postal Services we can only deliver using premium DHL services, which ensures very fast and safe delivery.

FREE DHL DELIVERY with tracking + signature for Orders with a value over AUD$150

DHL Door-To-Door Delivery 4 to 6 Business Days

We subsidize all DHL delivery costs below the free threshold

New Zealand

FREE DELIVERY with tracking + signature for Orders with a value over AUD$50

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$100

Standard Delivery 5 to 8 Business Days

Express Delivery 3 to 4 Business Days

Deliveries sent from Sydney, Australia.

Philippines & various Islands

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Bangladesh

Brunei Darussalam

Cambodia

Fiji

Kiribati

Laos

Macao

Marshall Islands

Micronesia

Myanmar (Burma)

Nauru

Nepal

New Caledonia

Northern Mariana Islands

Pakistan

Palau

Papua New Guinea

Philippines

Pitcairn

Samoa

Solomon Islands

Sri Lanka

Timor Leste

Tokelau

Tonga

Tuvalu

Vanuatu 

Wallis and Futuna

American Samoa

Cook Islands

French Polynesia

Niue

Singapore

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

Switzerland

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$150

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

All Other Countries

FREE DELIVERY with tracking + signature for Orders with a value over AUD$100

FREE EXPRESS DELIVERY with tracking + signature for Orders with a value over AUD$175

Standard Delivery 6 to 12 Business Days

Express Delivery 4 to 6 Business Days

Deliveries sent from Sydney, Australia.

 

Do you guarantee the delivery times?

No – in almost all cases we prepare and send out the goods on the day that the order is received (excluding Saturday and Sunday & Public Holidays) but we cannot guarantee the performance of the delivery services we use.

Deliveries within Australia can be one or two days late, so please wait a day or two before contacting us about late deliveries.

Deliveries via Amazon Fulfillment to Japan, Germany, UK and USA sent from the stock we hold in those countries can (rarely) be one or two days late, so please wait one day before contacting us about late deliveries.

International Airmail deliveries to all other Countries will be Trackable.

 

What happens if I do not receive my delivery?

You do not have to worry – once we have confirmed the delivery is lost we will either send you a replacement delivery or process a full refund according to your wishes. Fortunately, this rarely happens.