FREQUENTLY ASKED QUESTIONS

 

Is this the Home Site of Bico Australia?

Yes, we are the designers and creators of Bico Australia.

 

What are the delivery charges for orders from the Online Shop?

We offer Free Shipping for all orders above AUD$15 to Australia, USA, Japan, UK, Germany and all EU Countries via Amazon Fufillment.

Fast and Free deliveries are also available for all other countries via Tracked Airmail deliveries when the order value is greater than AUD$50 or AUD100 depending on the country.

Please click here to check your country shipping details.

 

What happens if I do not receive my delivery?

You do not have to worry – once we have confirmed the delivery is lost we will either send you a replacement delivery or process a full refund according to your wishes. Fortunately, this rarely happens.

 

Which payment methods are accepted in the Online Shop?

We use Paypal as our major payment method, but we also accept Bank Transfer payments from Australian Customers.

Credit Cards and other payment methods can also be chosen if you do not have a Paypal account.

 

Can I choose the Currency I wish to purchase in?

No, when you check-out you will be charged in the original Australian Dollar price.

The Currency Converter in our site will show you all of our Australian Dollar prices changed to the Currency of your choice using a live link to Yahoo Currency, so you are shown the current currency exchange rate, but the actual purchase must be processed in Australian Dollars.

Paypal or your chosen Credit Card company may use a different conversion rate, but the final charge in your country’s currency should be very close to the amount shown by our Currency Converter.

 

Can I return or exchange my purchase?

Yes – we will accept returns for any item you have received for whatever reason – the chain size is wrong, the colour or size is not quite what you expected, etc.

We will process a full refund for any return, or exchange the item and refund any difference in price.

For international deliveries made via Amazon returns can be sent to our Sydney address, or sent back to Amazon via a special delivery shipping label we will send you on request by emailing: sales@bico.com.au

The Sydney Warehouse address for returns is:

Bico Australia
11 Salisbury Street
Botany
NSW
Australia 2019

 

How secure is shopping in the Online Shop? Is my data protected?

We use a major Hosting site for our On-line Shop with state-of-the-art security protection.

 

Will you be sending me emails about specials and new releases?

Yes, but only if you choose.

Each email has an “Unsubscribe” link at the bottom, so if you do not wish to receive Bico emails, simply click on the Unsubscribe link and we immediately and permanently remove you from our email list.

 

Bico Return and Refund Policy

You can return any item you have purchased from the Bico On-line shop for a full refund or product exchange within a reasonable time of purchase.

We guarantee our products against manufacturing faults for one year and will replace or fully refund the price of any faulty item.

All refunds will be processed through Paypal.

 

PLEASE CONTACT US IF SOMETHING IS UNCLEAR OR YOU NEED FURTHER INFORMATION: sales@bico.com.au